Billy Hell Shipping FAQ
How long does it take for my order to ship?
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-7 days for domestic and 4-15 days for international).
I monitor your order and will email you when the item is done and also with a tracking number...because that I how I like it when I order something.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
I give you 7 days after you receive the order to get back to me with an issue.
If your design is wrong take a photo and send it to me.